About

Innovation Property (UK) is part of the Innovation Group Ltd, a global provider of business process services and software solutions to the insurance, fleet, motor and property industries.  

Incorporated in the UK in 1996, Innovation Group Ltd is a publicly listed company with annual revenues in 2014 of £209.8m. 

At Innovation Property (UK), we offer a comprehensive range of property claims services that support the entire home insurance value chain to deliver peace of mind for customers. From subsidence to storm damage, to escape of water, we have the experience, bespoke technology platforms and specialist networks to give insurers and their policyholders the best customer experience in the industry.

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We have specialist teams – not generalists - that separately address and focus exclusively on managing the claim via type of peril, not via claim geography or location. We use shared services such as contractor fulfilment and Health & Safety to deliver efficiency and service quality.

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Our best-in-class technology platforms focus on the appointment of the most appropriate resource - not just any resource - and the delivery of a single point of management and control, ensuring transparency and visibility for the customer and insurer.

Insurers often tell us nobody takes “real” ownership of claims. At Innovation Property (UK), that is exactly what we do. We deliver services covering the entire general perils market in household insurance, helping insurer clients reduce costs and risks, improve efficiency, increase end-customer satisfaction and achieve profitable growth. We are unique in supporting the entire insurance value chain in both wet and dry perils, with our claims management services spanning first notification of loss, triage, validation, investigation, mitigation and fulfilment.

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Innovation Property at a glance

    • Over 450 people
    • 6 business units
    • 6 office locations
    • Over 200,000 claims transactions in 2014
    • Over 2 million trees planted since 1992

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© 2014 Innovation Property (UK) Ltd. Registered in England and Wales 03730163.