Our people

Did you know?

  • We are the first Carbon Neutral claims handler in the UK?
  • We have planted over 2 million trees since 1992 as part of our sustainability strategy?

Whether your claim has been caused by fire, floods, storm or escape of water, we employ specialist experts in each field, to help get your property back to normal and to restore your home back to its former condition.

Combined with our technology, we help ease the claims process for you.

  • Our claims handlers are empowered to take ownership of the claim, taking the stress and hassle away from you
  • We employ specialists, not generalists, who focus around the peril. This means you get a bespoke service, from experts that truly understand your claim
  • We are committed to delivering technical and customer excellence, every claim, every day
  • We also hold the Investor in Customers Outstanding accreditation – highlighting the strength of our customer relationships
  • We are here to give you guidance on your claim, whenever you need us

Why we're different

Our business is built around excellent people. With a fully-trained insurance team, we can demonstrate our investment in people through our accreditations such as Investors in People Gold and Investor in Customers (Outstanding), highlighting the strength of our partnerships.

  • This puts us in the top 7% of all accredited companies


As part of our commitment to developing our people, we provide all our claims people with Chartered Insurance Institute (CII) training and the opportunity to take formal CII qualifications.

Have you received outstanding service from one of our employees? We would love to hear from you. Click here to find out more

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