Your claim

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Once we validate that your claim is covered by the conditions of your policy with your insurance company, our team of experts will keep you updated during every step of your claim.


We will set up the appointments for our surveyor/loss adjuster to visit your property and assess the damage as soon as possible, at a time that’s convenient to you. 


You will be assigned a dedicated claims partner who will talk you through how we assess and validate the loss of your claim, including liaising with third party suppliers on your behalf. You will have your own Claim Plan, individual to your circumstances.

You won’t be left managing your own claim. We’ll connect with you to find out what is important to you, whether that’s arranging appointments around your availability, or working around key dates that you’ve told us about.


Our team of experts will use our innovative and specialist technology to keep all parties updated on the progress of your claim, helping to speed up the process.

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