We strive to offer excellent customer service throughout your claim. Read what our customers have to say about our service and how our team of experts helps to smooth the claims process.

I am a true advocate of Subsidence Management Services. An excellent management team with whom we have a long-standing relationship. Subsidence Management Services communicates, co-operates and is very easy to work with. The balance/focus between claims spend and customer service is just right. They are experts in their field.

Hannah Dixon
Covéa Insurance

Being a pensioner, on my own, I didn't know who to turn to until I rang Direct Line. It was then taken out of my hands and everything organised for me. The staff were really friendly and did everything they could to reassure me and give me peace of mind. Thank you

Mrs P

The handling of our claim has been outstanding, managing the problems around my late mothers house, has been stressful but the companies involved here were outstandingly and reassuringly competent. We felt safe in their hands. Everyone we met from monitoring to final repair was pleasant, reliable, punctual and good at their job. Particular thanks to David Barr at Subsidence Management Services for being endlessly cheerful and helpful

Mr & Mrs H

Prompt efficient service. Everything explained very clearly throughout report provided. The specialist who attended was polite, friendly, professional, explaining everything clearly and thoroughly. Overall we are very pleased with the service we received

Mr C

I have been extremely well looked after by Joshua and the team involved in my claim, every query has been answered quickly. Nothing has been too much trouble for them, wonderful, Thank You

Mr B

Once the project parameter had been agreed, the combined team were generous and effective in seeing the complex and extensive restorative works through to completion without quibble. Many thanks for a project well done

Mr P

I wonder if you could be so kind as to pass on my thanks to the two engineers who attended my property to repair the damaged pipework. I was unfortunately working away from home and did not manage to get back to my property before they had completed the works and left. Professional, courteous , your two employees completed the work with little fuss and caused minimum amount of mess and disruption. On the Tuesday whilst I was at home they informed me as to what they were doing and how they were going to resolve the issues. "First class service". If you have a way of recognising staff contribution to a job well done then they need to be recognised

Mrs C

It is very difficult to see your home of many years fall apart in front of your eyes, from the people in the office to everyone who have been out to us have been excellent we have no complaints at all and would recommend Subsidence Management Services 100%

Mr A

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