Subsidence Management Services will appoint one of its expert engineers to investigate the reported damage. One of our co-ordinators will contact you as soon as possible to arrange a mutually convenient time to inspect the damage. At the inspection, the engineer will discuss his conclusions and recommendations with you. If the damage is found to be subsidence-related, the engineer will advise you of what mitigation measures and further investigations need to be undertaken. Following his visit the engineer will prepare a detailed report on the damage summarising his earlier conclusions and recommendations. The report will be sent to you by your appointed claims partner who will also arrange for the instruction of all of the engineer's requirements. The claims partner will continue to keep you regularly updated on the progress of your claim and will assist you with any queries which may arise.
Once your insurer has instructed Subsidence Management Services to investigate the damage at your home, your insurer will meet our fees and the cost of our site investigations irrespective of the validity of your claim.
Your claims partner will send you a schedule of repairs with your copy of our engineer’s report to give you an opportunity to review and discuss the proposed repairs at the start of the claim. Once we have removed the cause of the subsidence and confirmed that your property is stable, we will select an appropriate repairer who we will be appointed formally once you have agreed the schedule of repairs.
Every subsidence claim is unique, but our average claim duration is between 12 and 15 months. Subsidence claims are complex, and there are many factors which can alter the duration of a claim, but our knowledge and experience will reduce the time taken to settle your claim.