Stage 1 - Initial call
One of our co-ordinators will make contact with you to confirm receipt of our instruction. They will go through some questions with you to help us learn about your property and the damage you have reported. They will also arrange an initial inspection by one of our qualified engineers.
Stage 2 - Engineer's initial inspection
Our engineer will meet you at your property and inspect the damage. The purpose of this inspection is to determine whether or not you have a subsidence claim. If there is, our engineer will assess the damage and determine what should be done to reduce or remove the cause, and how the property will be repaired. If the damage is not caused by subsidence, our engineer will explain why, and help you understand what you can do to rectify the damage and its cause.
Stage 3 - Engineer's report issued
You will receive a report to confirm the outcome of our inspection. This should arrive a few days after the inspection and no later than 30 days after we were instructed by your insurer.
Stage 4 - Site investigations
For some valid claims, investigations will be undertaken, these usually consist of a trial pit to expose the house foundation and/or a drain survey. We may take samples of the soil from the pit and root samples for laboratory testing. The main purpose of these is to confirm the cause of the damage.
Stage 5 - Mitigation
Once the cause of damage has been confirmed, we will take all necessary action to either remove the offending vegetation or undertake repair of drainage. Subsidence is commonly caused by water leaking from damaged drains or by moisture extraction from trees growing too close to the property. The most common steps to remove the cause of subsidence are to repair leaking drainage and/or remove offending vegetation. The duration of this step can vary depending on the cause and ownership of any drainage and/or vegetation.
Stage 6 - Monitoring
Once the cause of the damage has been removed or repaired, it may be necessary to monitor the property. We monitor the stability of the property by taking measurements at regular intervals of crack widths, or by levels taken around the damp proof course.